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FAQs
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Paw Pass is the official identification credential certifying the user’s status at the College of Southern Nevada as a current student, employee, or vendor affiliate. Certain CSN services and privileges may not be accessible without a valid Paw Pass.
The Family Educational Rights and Privacy Act (FERPA) does not allow us to share student's information with parents. This act was designed to protect students’ privacy.

Guests or parents may deposit Coyote Cash or Cub Grub funds for any student.  An NSHE ID number is required to complete deposits. Add Coyote Cash or Cub Grub funds at https://connectcsn.atriumcampus.com/.

A parent or guest must have guest credentials already set up to log in and make a deposit. However, if a guest/parent/etc wants to simply make a deposit without logging in, they may do so by clicking the Make a Paw Pass Deposit hot button located at https://connectcsn.atriumcampus.com/. They would simply need to know the NSHE ID number of the student/user they are making a deposit for.
Access your device's App Store, download Atrium Campus Connect, and sign in with your CSN email address. Tap the settings button and then tap more. At the top left corner, you’ll see the menu icon (three lines) and below you’ll see a yellow tab called “Make a Paw Pass Deposit”. Agree to the terms and conditions and follow the steps for purchase.  Additional help can be found in our tutorial section and website, https://connectcsn.atriumcampus.com/.
Access your device's App Store, download Atrium Campus Connect, and sign in with your CSN email address. Tap the settings button and then tap more.  At the top left corner, you’ll see the menu icon (three lines) and then below you’ll see a yellow tab called “Photo Upload Submission”.  Agree to the terms and conditions and follow the steps to upload your government issued ID and photo for your Paw Pass. Your ID and photo should be saved in your device’s photo gallery and resized to the correct dimensions. The required photo dimensions must be at least 300x400 pixels and resolution must be at least 72 dpi. The photo must be no larger than 1500x2000 pixels and under 5MB (5000 KB) or less, in color, and in .jpg format and sized between 300KB to 2MB. Additional help can be found in our tutorial section and website, https://connectcsn.atriumcampus.com/.
Dispute Procedures- Errors on receipts from local on and off–campus merchants should be first addressed with the merchant. If the dispute cannot be resolved with the merchant, the passholder should contact the Paw Pass Office by e-mail at paw.pass@csn.edu. Contact must be made within thirty (30) days of the transaction(s) the user is disputing. Failure to request error resolution in a timely manner could result in the loss of a refund. When making a request for an adjustment to the account, the passholder must supply the following information:
  1. The passholder’s name and NSHE ID number
  2. A description of the transaction in question and explanation of the discrepancy
  3. The dollar amount of the transaction in question
  4. Approximately when and where the error took place
Accepted Locations
  • All CSN bookstores accept Coyote Cash
  • All CSN libraries accept Paw Pass
  • All CSN snack and beverage vending machines accept Coyote Cash & Cub Grub
  • All Avanti Micro Markets accept Coyote Cash & Cub Grub
  • All purchases made through the Grubhub application accept Coyote Cash & Cub Grub
  • Henderson Student Union Just Baked machine accept Coyote Cash & Cub Grub
  • Henderson Student Union coffee bar accept Coyote Cash & Cub Grub
  • North Las Vegas Student Union Illy machine accept Coyote Cash & Cub Grub
  • North Las Vegas Main Building smart coolers accept Coyote Cash & Cub Grub
  • North Las Vegas Main Building coffee bar accept Coyote Cash & Cub Grub
  • North Las Vegas Student Union grill accept Coyote Cash & Cub Grub
  • North Las Vegas Recreation Center accept Coyote Cash
  • West Charleston Grubhub kiosk and mobile ordering station accept Coyote Cash & Cub Grub
  • West Charleston Student Union coffee bar accept Coyote Cash & Cub Grub

*Paw Pass is not accepted at Russell's

Utilize Coyote Cash or Cub Grub funds to access free Grubhub+ services and incentives when you link and pay with your Paw Pass at checkout.

Grubhub+ services are available only through the Grubhub application and not in a web browser.

For 24/7 support:

For card or promo code issues, email grubhubforcampus@grubhub.com. For off campus order issues, email help_me@grubhub.com.

Any Grubhub+ food order disputes should be directed to Grubhub and not to the Paw Pass Office.
Paw Pass in Apple Wallet is an initiative of the Paw Pass Office whereby your iPhone and Apple Watch can take on the functionality of your Paw Pass.
  1. iPhone SE, iPhone 6s, iPhone 6s Plus or later running the latest version of iOS
  2. Apple Watch Series 1 or later running the latest version of watchOS
  3. Apple ID signed into iCloud
  4. Atrium Campus Connect App
  5. Have your CSN single sign on credentials username and password ready for access
  1. Upload Your Photo Online
  2. Download, install, and configure the Atrium Campus Connect App.
  3. Download for iPhone
  4. Download for Android
  5. Open the Atrium Campus Connect App and insert your CSN email address to confirm your organization
  6. Log in to the Atrium Campus Connect app
  7. Follow the prompts to activate your Mobile ID
  8. Once you have successfully activated your Mobile ID, go to Settings located on the bottom right of the app, select Biometrics, and toggle the button to the right to enable Face ID/Touch ID.
  9. Go back to the app Settings and select Credentials. Tap Add to Apple Wallet or Apple Watch to add a pass to the Apple Wallet. Once it's activated, the tab will show the status "Active" in green
Contact the Paw Pass Office at 702-651-4925 or email Paw.Pass@csn.edu. Business hours are Monday - Friday 8 - 5.
The Series # for your Apple Watch can be found on the back of the Watch. Note: Series 0 Apple Watch is not eligible for this program.
Instructions to verify and/or update your Apple Watch can be found at support.apple.com/en-us/HT204641.
You can use your NSHE ID on up to two devices (one iPhone and one Apple Watch) that are signed into iCloud with the same Apple ID.
  • You should use Find My iPhone to suspend or deactivate your Paw Pass in Apple Wallet. Instructions are available at support.apple.com/en-us/HT201472.
  • Contact the Paw Pass Office at 702-651-4925 during business hours to notify us to deactivate the card.
  • You can reactivate a found device that was suspended via iCloud.com or contact the Paw Pass Office if deactivated by the Paw Pass Office.
  1. You should first remove your pass from your old device in the Apple Wallet app
  2. Once your old pass is removed, you can add your pass to the new device by using the Atrium Campus Connect App
When using Express Mode (iPhone 6s or later), your Paw Pass will not be displayed with other cards in Apple Wallet for security reasons.
If you are using Express Mode, you do not have to do anything. If you are not using Express Mode, you will have to authenticate each time you access your phone. This is a user security preference. Note: Express Mode is turned on by default.
On iPhone XS, XS Max, XR, and more recent Express Mode with power reserve is available for up to five hours after the device's battery needs to be charged.
Yes, Paw Pass in Apple Wallet can be used even if iPhone or Apple Watch does not have network connectivity. If you experience difficulties, contact the Paw Pass Office at Paw.Pass@csn.edu or call 702-651-4925.
Yes, an approved photo is required for eligibility.
Faculty, staff, and students are eligible as long as they meet all device and software requirements.
Your other device will continue to work; however, you should mark the missing device as lost on icloud.com until it is found.
The same way you use your credit or debit card -- simply tap the reader with your phone instead of your card.
Yes, you can use your Paw Pass in Apple Wallet at off-campus merchants where your Paw Pass is accepted.
Contact the Paw Pass Office at 702-651-4925 or email Paw.Pass@csn.edu. Business hours are Monday-Friday from 8-5.
If you’re a work study student/employee, provision with your @csn.edu email address, not your @student.csn.edu address.
Enabling biometrics eliminates multiple sign in requirements. Watch the tutorial on how to enable biometrics for more information.
You can use your NSHE ID on up to two devices (one Android and one Android Wearable).
To view your NSHE ID in Workday:
  • From the Workday homepage, click the person icon in the upper right corner and then click View Profile
  • Click the Actions button under your name in the upper left corner then hover over Personal Data on the menu
  • Click View My ID Information and then click the Other IDs tab to view the NSHE ID
User must own their own device. Only one pass per person.
Depending on where the image file is coming from resizing may be an issue. Consider cropping the image to just above the shoulders or take a screenshot of the image you are trying to upload. Both of these methods should lower the resolution.


Contact Us – Office: (702) 651-4925 – Email: paw.pass@csn.edu

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